Intuit | Virtual Expert Platform

Role

Product Design

Overview

Unfortunately, due to privacy reasons, I can’t show the bulk of the work that I did at Intuit. However, I can discuss with you my experience over the past ~2 years I have been contracting at Intuit. I was a product designer on the Virtual Expert Design team, leading the improvement of platform capabilities, enabling customers to connect with live experts, generative AI bots, and mobile native work. Here are some brief notes about the work I did during this time —

Connecting to experts and customers

  • Designed solutions for customers and experts to connect in real-time.

  • Conducted research with experts and customers on new capabilities.

  • Contributed to new initiatives leveraging leading technologies, Intuit Assist a generative AI tech.

  • Designed high-level provocations and prototypes supplementing future capability strategy.

Mobile Native

  • Improved fit and finish for many existing capabilities related to customer collaboration.

  • Designed enhancements for Intuit’s platform chat capability.

  • Helped design and conduct live experiments in collaboration with cross-functioning teams.

  • Collaborated and crafted with project managers on mobile native strategy.

Collaboration

  • Collaborated with cross-functioning consuming teams.

  • Contributed and collaborated to broader initiatives involving multiple internal teams.

  • Attended and participated in platform team roundtables, office hours,l and design crits.